Return & Exchange Policy
- Montbell is proud of the products we produce, if, for any reason, you decide that the product(s) you ordered does not fit or is not exactly what you desire, we will take it back as a return or exchange.
This clause excludes returned items that have been damaged, washed, or worn. All items will be accepted at Montbell's discretion. For Swiss shipments, we will accept returns within 30 days of Packing List date.
For International Shipments, we will accept returns within 60 days of Invoice date.
- Product Condition
MONT-BELL (SUISSE) will only accept unused product(s) in its original condition with the hangtags still attached.
- 1. Provide a copy of your Receipt (Commercial Invoice )
- 2. Provide a completed copy of the Return & Exchange Form.
- If you do not have the original purchase documentation, or if you have any questions regarding the return process, please contact our Customer Service Team.
*Use a prepaid and traceable form of shipping; "Collect On Delivery" returns will not be accepted.
Pack and seal your return securely, in the original box if possible, and include a completed return form and a receipt (Packing list or Invoice).
Multiple items from separate orders may be combined into a single return to save on freight. To facilitate accurate and faster processing, each item in the return shipment must be accompanied with a copy of each item's corresponding Packing List or Invoice.
*Montbell is not responsible for returns lost while in transit. We suggest that you consider insuring each item and shipping your package via a courier with tracking capabilities.
*Please note that shipping charges for products returned are not refundable.
[Credit Card Purchases]
Your refund, excluding shipping cost, will be posted to the credit card used in the original transaction.
[Pay Later with Klarna Purchases]
If your Pay Later with Klarna invoice has not been paid, Klaran will cancel the invoice.
If your Pay Later with Klaran invoice has been paid, Klarna will process your refund.
If making a partial return of your order, Montbell will process your refund by bank transfer.
Return & Exchange Department
MONT-BELL (SUISSE) SA
Dorfstrasse 107, 3818 Grindelwald, Switzerland
Tel : +41-(0)33-853-21-21
When a product is returned, the points you earned on that purchase are removed from your account. There are instances where your point balance can become negative when you return a product after using points on a separate purchase. If this happens, points you earn on future purchases are instead used to offset your negative balance.