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Shipping Policy

Frequently Asked Questions

About Holiday Shipments

Are Holiday Shipments Available?

Orders are not processed at our Distribution Center on the following Holidays:

  • New Year's Day
  • Easter Holidays
  • Ascension Day
  • Whit Sunday
  • Swiss National Day
  • Christmas

About Shipping Method

What Shipping methods do you use?

UPS United Parcel Service (Switzerland) AG

  • Please note that shipping methods may change without prior notification.

About Shipping limitations

Which countries do you ship to?

We will only ship to countries listed on the drop down list located on the top of the webpage. We do not ship to countries that are not listed on the drop down list.

For Switzerland, please click here.
For other countries, please click here for the Montbell America website or click here for Montbell Japan website, which ships to over 100 countries.

For the following countries, please contact our local partners;
Hong Kong : Montbell Hong Kong
Korea : MBK Corporation Co., Ltd.
Taiwan : Montbell Taiwan
Australia : Larry Adler Ski & Outdoor
Singapore : X-Boundaries

What should I do if an item in my cart cannot be shipped to my country?
Once you have proceeded to Check Out and have filled out the Billing & Shipping Information, the webpage will highlight any items that cannot be shipped. Please reduce the highlighted quantity to zero, and click the update button.
Your order detail will be updated accordingly.

About Shipping Rates

What are Montbell's shipping policy & rate quotes?
Please click here to check our shipping policy & international rates.

Shipping Information

Payment Information

Our website currently accepts;

  • Visa
  • MasterCard
  • Visa Debit
  • Visa Electron
  • MasterCard Debit
  • Pay-in Slip, Paypal, Bank Wire Transfers, and any other payment methods are not available at this time.

Sales Tax / VAT / Import Duty

Sales Tax, VAT and Import Duties are included in the price of all products listed on the website

Shipping Rates

Order Amount ZONE 1 ZONE 2
Up to €99.99 €10.00 €15.00
€100 and over FREE FREE
     
Austria
Belgium
France
Germany
Italy
Luxembourg
Netherlands
Bulgaria
Croatia
Cyprus
Greece
Czech Republic
Denmark
Estonia
Finland
Hungary
Ireland
Latvia
Lithuania
Malta
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United Kingdom

Shipping limitations

  • As of the 1st of January 2021, the UK's HMRC has changed the import VAT on e-commerce rules. In response to this change, we are currently unable to accept orders of €180 or less from the UK. Please be kindly informed that the order below will be canceled automatically and a notification email will follow.
    No change applies to orders totaling more than €180.
    Thank you for your understanding.

Countries we will ship to
We will only ship to countries listed on the drop down list located on the top of the webpage, or on the Billing & Shipping page. We do not ship to countries that are not listed on the drop down list.
For Switzerland, please click here.
For other countries, please click here for the Montbell America website, which ships to over 100 countries.

For the following countries, please contact our local partners;
Hong Kong : Montbell Hong Kong
Korea : MBK Corporation Co., Ltd.
Taiwan : Montbell Taiwan
Australia : Larry Adler Ski & Outdoor
Singapore : X-Boundaries

Restricted items;
Due to different customs regulations, some items are not available to specific countries.
Climbing Gear, Personal Floatation Device, Water Sports Gear, Kayaks, Liquid Products, GAS canisters, knives, Baby Clothing & Gear, Bottles, Cookers, Stoves.

When restricted items are in your cart
If you have proceeded to Check Out and have filled out the Billing & Shipping Information, the webpage will highlight any items that cannot be shipped. Please reduce the highlighted quantity to zero, and click the update button.
Your order detail will be updated accordingly.

Holiday Shipments

Orders are not processed at our Distribution Center on the following Holidays:

  • New Year's Day
  • Easter Holidays
  • Ascension Day
  • Whit Sunday
  • Swiss National Day
  • Christmas

Shipping method

UPS United Parcel Service (Switzerland) AG

Shipping Notifications

For each shipment, an E-mail with parcel tracking numbers will be sent either from Montbell or the Shipping company.

  • Notifications from Montbell will be sent from Montbell.com
  • Please note that in some cases, these e-mails maybe filtered as spam mail. In such cases, please contact our customer service department;

MONT-BELL SUISSE E-mail:
cs-mbs@montbell.com

Free Shipping

Free International Shipping on all orders over €200.

Backorders / Preorders

Backorders/Preorders are not available at this time.

Cancellations

Once you proceed to checkout, your order will be processed within 1-2 business days.
If you would like to make a cancellation, please contact our customer service department;

MONT-BELL (SUISSE) SA
E-mail : cs-mbs@montbell.com
  • Please note that in some cases, your order may already be processed and shipped before we are able to cancel.

To cancel an order after receiving the product.
Please use the Return & Exchange Form and follow the Return & Exchange process.

Preparation

  1. Provide a copy of your Receipt (Invoice)
  2. Provide a completed copy of the Return & Exchange Form.
    • If you have lost your Return & Exchange Form, please download the form.
  3. Products must be unused and in its original condition with the hangtags still attached.
  4. Use a prepaid and traceable form of shipping; "Collect On Delivery" returns will not be accepted.
    • If you do not have the original purchase documentation, or if you have any questions regarding the return process, please contact our Customer Service Department cs-mbs@montbell.com.

Gift Bag & Card

Add that extra something with a Montbell gift bag! Each gift bag is €3.50.

  • Free message card available for customers who select our gift bag service.
  • These 100% cotton bags can be reused.

To choose Gift Bag & Card options
At Checkout, click on the "GIFT OPTION" button.
You will be able to choose gift bag options and personalize your message card.

Gift Bag Options:
€3.50 per Gift Bag

Message Card:
Maximum 130 characters.