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Shipping Policy

Frequently Asked Questions

About Holiday Shipments

Are Holiday Shipments Available?

Orders are not processed at our Distribution Center on the following Holidays:

  • New Year's Day
  • Easter Holidays
  • Ascension Day
  • Whit Sunday
  • Swiss National Day
  • Christmas

About Shipping Method

What Shipping methods do you use?

Swiss Post

  • Please note that shipping methods may change without prior notification.

About Shipping limitations

Which countries do you ship to?

We will only ship to countries listed on the drop down list located on the top of the webpage. We do not ship to countries that are not listed on the drop down list.

For Switzerland, please click here.
For other countries, please click here for the Montbell America website or click here for Montbell Japan website, which ships to over 100 countries.

For the following countries, please contact our local partners;
Hong Kong : Montbell Hong Kong
Korea : Montbell Korea
Taiwan : Montbell Taiwan
Australia : Larry Adler Ski & Outdoor
Singapore : X-Boundaries

What should I do if an item in my cart cannot be shipped to my country?
Once you have proceeded to Check Out and have filled out the Billing & Shipping Information, the webpage will highlight any items that cannot be shipped. Please reduce the highlighted quantity to zero, and click the update button.
Your order detail will be updated accordingly.

About Shipping Rates

What are Montbell's shipping policy & rate quotes?
Please click here to check our shipping policy & international rates.

Shipping Information

Payment Information

Our website currently accepts;

  • Visa
  • MasterCard
  • Visa Debit
  • Visa Electron
  • MasterCard Debit
  • Pay-in Slip, Paypal, Bank Wire Transfers, and any other payment methods are not available at this time.

Sales Tax / VAT / Import Duty

All international orders exclude Sales Tax, VAT, Import Duty, and any other applicable fees upon import.
Recipient of the order is responsible for all Sales Tax, VAT, Import Duty, and any other applicable fees.

Gift orders are also subject for duty depending on the country.

  • For more information on duties and taxes, please contact your local customs office.

Shipping Rates

ZONE 1 ZONE 2 ZONE 3
Order Amount Standard Service Standard Service Standard Service
Up to €99.99 €20.00 €30.00 €40.00
€99.99 ‐ €199.99 €10.00 €15.00 €20.00
€200 and over FREE FREE FREE
Austria
Belgium
Denmark
France
Germany
Italy
Liechtenstein
Luxembourg
Monaco
Netherlands
United Kingdom
Czech Republic
Estonia
Finland
Hungary
Ireland
Latvia
Lithuania
Norway
Poland
Portugal
Slovakia
Slovenia
Spain
Sweden
Azerbaijan
Bahrain
Bulgaria
Croatia
Cyprus
Greece
Iceland
Israel
Jordan
Kuwait
Macedonia
Malta
Oman
Qatar
Romania
Russia
Saudi Arabia
Turkey
Ukraine
United Arab Emirates
  • Free Standard Shipping on all International orders over €200. Since Montbell does not collect VAT or sales tax, VAT and sales tax are not used to calculate free shipping.

Shipping limitations

Countries we will ship to
We will only ship to countries listed on the drop down list located on the top of the webpage, or on the Billing & Shipping page. We do not ship to countries that are not listed on the drop down list.
For Switzerland, please click here.
For other countries, please click here for the Montbell America website, which ships to over 100 countries.

For the following countries, please contact our local partners;
Hong Kong : Montbell Hong Kong
Korea : Montbell Korea
Taiwan : Montbell Taiwan
Australia : Larry Adler Ski & Outdoor
Singapore : X-Boundaries

Restricted items;
Due to different customs regulations, some items are not available to specific countries.
Climbing Gear, Personal Floatation Device, Water Sports Gear, Kayaks, Liquid Products, GAS canisters, knives, Baby Clothing & Gear, Bottles, Cookers, Stoves.

When restricted items are in your cart
If you have proceeded to Check Out and have filled out the Billing & Shipping Information, the webpage will highlight any items that cannot be shipped. Please reduce the highlighted quantity to zero, and click the update button.
Your order detail will be updated accordingly.

Holiday Shipments

Orders are not processed at our Distribution Center on the following Holidays:

  • New Year's Day
  • Easter Holidays
  • Ascension Day
  • Whit Sunday
  • Swiss National Day
  • Christmas

Shipping method

Swiss Post

Shipping Notifications

For each shipment, an E-mail with parcel tracking numbers will be sent either from Montbell or the Shipping company.

  • Notifications from Montbell will be sent from Montbell.com
  • Please note that in some cases, these e-mails maybe filtered as spam mail. In such cases, please contact our customer service department;

MONT-BELL SUISSE E-mail:
cs-mbs@montbell.com

Free Shipping

Free International Shipping on all orders over €200. Since Montbell does not collect VAT or sales tax, VAT and sales tax are not used to calculate free shipping.

Backorders / Preorders

Backorders/Preorders are not available at this time.

Cancellations

Once you proceed to checkout, your order will be processed within 1-2 business days.
If you would like to make a cancellation, please contact our customer service department;

MONT-BELL (SUISSE) SA
E-mail : cs-mbs@montbell.com
  • Please note that in some cases, your order may already be processed and shipped before we are able to cancel.

To cancel an order after receiving the product.
Please use the Return & Exchange Form and follow the Return & Exchange process.

Preparation

  1. Provide a copy of your Receipt (Invoice)
  2. Provide a completed copy of the Return & Exchange Form.
    • If you have lost your Return & Exchange Form, please download the form.
  3. Products must be unused and in its original condition with the hangtags still attached.
  4. Use a prepaid and traceable form of shipping; "Collect On Delivery" returns will not be accepted.
    • If you do not have the original purchase documentation, or if you have any questions regarding the return process, please contact our Customer Service Department cs-mbs@montbell.com.

Gift Bag & Card

Add that extra something with a Montbell gift bag! Each gift bag is €5.00.

  • Free message card available for customers who select our gift bag service.
  • These 100% cotton bags can be reused.

To choose Gift Bag & Card options
At Checkout, click on the "GIFT OPTION" button.
You will be able to choose gift bag options and personalize your message card.

Gift Bag Options:
€5.00 per Gift Bag

Message Card:
Maximum 130 characters.