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Privacy Policy

If you are in a EEA (European Economic Area) country, please see "Privacy Policy for EEA users", and if you are in a non-EEA country, please see "Privacy Policy for non-EEA users".

"Privacy Policy for EEA users"

mont-bell (Suisse) SA (hereinafter also "mont-bell", "we", or "us") hereby promises to protect personal data which we collect from customers in the European Economic Area (the "EEA") (hereinafter "you"). Your privacy as a mont-bell customer is important to us therefore we respect your rights and information as an ethical outdoor company. Shopping online with mont-bell is a secure and efficient source for high quality Outdoor clothing and equipment.
The processing of personal data at mont-bell always takes place in accordance with the applicable laws and regulations, guidelines, and the European General Data Protection Regulation (GDPR), as well as any federal and state-specific data protection provisions.

1. Processing Personal data

(1) Types of personal data to be acquired

The types of personal data to be acquired are as follows:

- Name
- Address
- Phone number
- Email address
- Credit/Debit card details
- User ID and Password
- Montbell Club Member Numbers

Information to be acquired automatically are as follows:

- Transaction Information
- Log Information
- Device Information

We use Cookies to collect information from the computer or device you use to access our services. Cookies are small data files stored on your hard drive or in device memory that help us to see which areas and features of our services are popular and count visits.

(2) Purposes of use of personal data

The purposes of use of personal data collected by us are as follows:

- To process the online payment, shipment and updates of your order on the web shopping;
- To send direct mails regarding the details of sales, events and seminars;
- To manage the Montbell Club Members' data and order history;
- To send newsletters to you who consent to receive them;
- To conduct surveys to improve the quality of our services;
- To contact with the candidates regarding the recruitment process; and
- To analyze and improve the provision of our products and services to you.

In the case of processing your personal data for purposes other than the above, we will notify you in advance of such new purposes of use and other matters as required by applicable laws.
By manifesting your intention to consent to Privacy Policy, you will be deemed to have consented to the processing of your personal data by us within the scope of the above purposes of use, and we will process your personal data based on such your consent; provided, however, that you may withdraw such consent at any time. Even in that case, this will not affect any legitimate processing performed pursuant to consent before your withdrawal thereof.
The personal data that you are to provide is necessary in order for us to provide our products and services to you, and there may be cases in which you who have not provided such data will be unable to use service.

(3) Retention Period

We will retain your personal data as long as we requires such data for achieving the purposes of use specified in 1(2) above, but will promptly delete the same in the case that such data is no longer necessary.

(4) Transfer

We may provide your personal data to third parties such as group companies and affiliates of mont-bell, cloud vendors and outside contractors of mont-bell, etc., to implement the purposes of use specified above. Countries located outside the EEA (including, without limitation, Japan, the same shall apply hereafter) are among the third parties to whom we will disclose your personal data, and you will be deemed to have consented to the following matters by consenting to this Privacy Policy:

(a) In the case that the country in which the third party is located is outside the EEA, such country does not have the same data protection laws as the EEA, i.e., many of the rights provided to data subjects in the EEA are not given;

(b) Your personal data will be provided and processed for the purposes specified in 1(2) above by third parties outside the EEA; and

(c) Your personal data will be provided to third parties located outside the EEA.

In addition to the above, in the case that we provide your personal data to a third party located in a country outside the EEA, we will ensure that adequate measures are taken concerning the protection of your personal data by executing standard contract clauses based on the GDPR, etc.

(5) Your Rights

You may request from us access to, rectification or erasure of, and restriction of processing of your personal data, may object to the processing of your personal data, and may request data portability. We accept such your requests at the contact point set forth in "2. Contact" below.
We may refuse your requests if we deem that there is no basis for such your requests or if you are deemed excessive.
You may raise objections with the data protection authorities having jurisdiction over the location of your domicile with regard to the processing of your personal data.

2. Contact

In the event of you having any questions or concerns regarding this Privacy Policy or the processing of personal data by mont-bell, or having any requests concerning the access to, rectification of, erasure of, or restriction of processing of personal data, or regarding data portability, you are requested to please contact us.
The contact information for us is as follows:

mont-bell (Suisse) SA
Dorfstrasse 107, 3818 Grindelwald, Switzerland
Register number : CH-092.3.017.368-1
Tel : +41-(0)33-853-21-21
Fax : +41-(0)33-853-21-00
Email : cs-mbs@montbell.com

"Privacy Policy for non-EEA users"

mont-bell (Suisse) SA (hereinafter also "mont-bell", "we", or "us") hereby promises to protect personal data which we collect from customers (hereinafter "you"). Your privacy as a mont-bell customer is important to us therefore we respect your rights and information as an ethical outdoor company. Shopping online with mont-bell is a secure and efficient source for high quality Outdoor clothing and equipment.
The processing of personal data at mont-bell always takes place in accordance with the applicable laws and regulations, and guidelines, as well as any federal and state-specific data protection provisions.

1. Processing Personal data

(1) Types of personal data to be acquired

The types of personal data to be acquired are as follows:

- Name
- Address
- Phone number
- Email address
- Credit/Debit card details
- User ID and Password
- Montbell Club Member Numbers

Information to be acquired automatically are as follows:

- Transaction Information
- Log Information
- Device Information

We use Cookies to collect information from the computer or device you use to access our services. Cookies are small data files stored on your hard drive or in device memory that help us to see which areas and features of our services are popular and count visits.

(2) Purposes of use of personal data

The purposes of use of personal data collected by us are as follows:

- To process the online payment, shipment and updates of your order on the web shopping;
- To send direct mails regarding the details of sales, events and seminars;
- To manage the Montbell Club Members' data and order history;
- To send newsletters to you who consent to receive them;
- To conduct surveys to improve the quality of our services;
- To contact with the candidates regarding the recruitment process; and
- To analyze and improve the provision of our products and services to you.

In the case of processing your personal data for purposes other than the above, we will notify you in advance of such new purposes of use and other matters as required by applicable laws.
By manifesting your intention to consent to Privacy Policy, you will be deemed to have consented to the processing of your personal data by us within the scope of the above purposes of use, and we will process your personal data based on such your consent; provided, however, that you may withdraw such consent at any time. Even in that case, this will not affect any legitimate processing performed pursuant to consent before your withdrawal thereof.
The personal data that you are to provide is necessary in order for us to provide our products and services to you, and there may be cases in which you who have not provided such data will be unable to use service.

(3) Retention Period

We will retain your personal data as long as we requires such data for achieving the purposes of use specified in 1(2) above, but will promptly delete the same in the case that such data is no longer necessary.

(4) Transfer

We may provide your personal data to third parties such as group companies and affiliates of mont-bell, cloud vendors and outside contractors of mont-bell, etc., to implement the purposes of use specified above. Countries located outside Suisse are among the third parties to whom we will disclose your personal data, and you will be deemed to have consented to the following matters by consenting to this Privacy Policy:

(a) In the case that the country in which the third party is located is outside Suisse, such country does not have the same data protection laws as Suisse, i.e., many of the rights provided to data subjects in Suisse are not given;

(b) Your personal data will be provided and processed for the purposes specified in 1(2) above by third parties outside Suisse; and

(c) Your personal data will be provided to third parties located outside Suisse.

In addition to the above, in the case that we provide your personal data to a third party located in a country outside Suisse, we will ensure that adequate measures are taken concerning the protection of your personal data.

2. Contact

In the event of you having any questions or concerns regarding this Privacy Policy or the processing of personal data by mont-bell, or having any requests concerning the access to, rectification of, erasure of, or restriction of processing of personal data, or regarding data portability, you are requested to please contact us. The contact information for us is as follows:

mont-bell (Suisse) SA
Dorfstrasse 107, 3818 Grindelwald, Switzerland
Register number : CH-092.3.017.368-1
Tel : +41-(0)33-853-21-21
Fax : +41-(0)33-853-21-00
Email : cs-mbs@montbell.com